The Great Unbundling of Work

In this episode of Shift AI, Mick Costigan, Vice President of Salesforce Futures at Salesforce, joins host Boaz Ashkenazy live from Dreamforce for a wide-ranging conversation on how AI is reshaping the way work gets done, and who does it.

Mick's team are all Claude coders now, and they've noticed something strange. Each person goes deep with their AI, surfaces with an 8-page document, and finds everyone else has tunneled off somewhere else with one of their own. Coding figured out how to bring that work back together. Mick isn't sure the rest of work can, and he has a 2x2 that suggests which parts of your job are about to be pulled apart.

CIOs, CTOs, strategy and transformation leaders, and anyone designing teams and roles for the agentic era will come away with a sharper way to think about which work stays human.

Chapters

[00:00] Live from Dreamforce: what futures work is and how Salesforce Futures operates

[05:15] An off-license in Ireland and a bouncer job across from Wrigley Field

[07:05] Harnesses before anyone called them harnesses

[10:25] Spotting the headless platform back in 2016

[13:00] Opus 4.5 and the team's Claude Code moment

[15:50] Tunneling and the 8-page document problem

[19:15] From work from anywhere to intentional in-person time

[21:10] The verifiability and data 2x2 for unbundling work

[24:50] Slop, efficiency, and why we won't all become Rick Rubin

[26:55] Finding the human part of your own job

[28:20] Bundling, unbundling, and the radiologist lesson

[31:05] Futures Magazine and how to reach the team

Connect with Mick Costigan

LinkedIn: https://www.linkedin.com/in/mcostigan/

Futures Magazine: salesforce.com/news/futures

Email the Futures team: futures@salesforce.com

Connect with Boaz Ashkenazy

LinkedIn: https://www.linkedin.com/in/boazashkenazy/

Email: info@shiftai.fm